Dedicated Servers – Virtual Personal Servers – Q & A

01. Do you provide any control panels for my VPS?

Yes. We can install any control panel for the VPS for you. We can install any widely used Open Source free Hosting Control Panel for Linux. You can use it to create websites, databases and email accounts etc.

02. Do you provide Graphic User Interface (GUI) for my VPS?

With Microsoft Windows VPS’s you can access the server via the Remote Desktop Protocol (RDP) using your external IP address.
Linux VPS’s do not come with the GUI by default.
For Linux VPS’s we have to install SSH for you and then you can use your external IP address.
We can also install and enable VNC access if you submit a ticket. Or you can install the GUI by yourself through SSH.

03. How can I access my VPS server?

SSH is enabled for all the Linux VPS servers. You will get the server external IP address, username and password once your VPS is ready. You can SSH into the VPS server with the root permission.
With Microsoft Windows Servers you can access the server via the Remote Desktop Protocol (RDP) using your external IP address.

04. What security measures do you take to protect my VPS?

Security is our main priority. All the physical servers are behind our hardware firewalls. We have DDoS protection in our network as well. We backup our host server regularly and can restore your VPS from the backup with a small fee if there is anything happens to your VPS (like hacking). We also monitor our network very closely and will stop the attack if there is any.

05. Can I install any software on my VPS?

Yes. You can install any legal software on your VPS server by yourself or by us. You will have total control of your VPS server.

06. Are the resources shared or dedicated for my VPS?

CPU and Memory are dedicated. The bandwidth is shared with other clients in the same host server and rack.

07. Can I reboot my VPS server by myself?

Yes. You can reboot the VPS server and monitor the server status in our SolidCP control panel.

08. Is it easy to upgrade my VPS plan to a higher plan?

Yes. It is free and only has 5 minutes of down time. Please just submit a ticket if you want to do so.

09. Can I downgrade my VPS plan to a lower plan?

Yes. However, there will be 2 – 4 hours of down time and we will spend much effort to re-size the image .vhdx file, so it will cost $25 one-time fee for the downgrade.

10. Can I buy additional dedicated IPs for VPS?

VPS servers come with one dedicated IP address for free. The VPS plan can have additional IPs, the cost is $5ex per IP per month.

11. Can you migrate my VPS from other providers?

We use Microsoft Hyper-V virtualization platform for our VPS dedicated environment, so we can migrate your VPS for free if you can provide us with the image file. If you do not have the image files, we can help you to set up your web sites and databases from your old providers too.

12. Failover – High Availability / Self Healing

In the event the physical server hosting your VPS fails, our systems will detect the failure and automatically migrate the VPS to another physical server like if nothing has happened.

13. Do you provide backups as part of the VPS?

No, unfortunately backups are not part of the VPS offering(s). However we do have backup options available for purchase.
We utilise Veeam and chargeable per GB per month, you have the choice to buy a certain amount or can ask us about retention policies etc. and we can advise the best storage amount.

Dedicated Servers – Virtual Personal Servers

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