Our policy aims to outline our commitment towards the privacy of all our customers.
We hope that this information will be found helpful in providing a clear understanding as to how we collect, use, communicate, and disclose both personally identifiable information (information you provide to us at some point: name, email address, etc.), as well as information that is not considered personally identifiable (information that is collected through typical means of browsing our web properties: browser information, etc.).
Great question. When you browse our websites (either our public site or any private client area) some information is sent to you, and some is automatically received by you. This type of information is typically sent and received to benefit you. The information we receive from you is not personally identifiable unless you provide it along with your expressed or implied permission. Here is a look at what we are talking about:
Most browsers will automatically send information to us when and while you are browsing our website. For example, we may receive the name of the website you came to our site from, as well as the name of the website you leave our website to go to. This classification of information may also include the IP address that you utilised to access our website and/or the Internet, this may also therefore include your ISP (internet service provider) name, web browser type (Example: Internet Explorer, Chrome), type of mobile device (Example: iPhone, Android), and computer operating system (Example: Windows, Linux, OSX). Such information is utilised to ensure that our website is accessible (and optimised) for the myriad of devices, browsers, and operating systems that exist.
As typically done by any cloud provider, we collect information; this information is then stored in logs that we secure and retain through reasonable measures.
Examples of what information we store in our log includes: date, time, Internet Protocol (IP) address used to access websites, browser types, browser versions, and information pertaining to what specific pages or parts of our site that were accessed during a visit.
We constantly strive to improve the experience we provide to users, we share a goal of making our site valuable to you. We periodically use certain information we collect in order to analyse and make improvements to our websites for the benefit of our users.
We do NOT nor will be EVER supply information to any third party without your explicit approval.
We will not sell, rent, or otherwise provide your information to any unaffiliated third party, for any reason. For the purpose of running a functional business and providing you services, we may securely share information you have provided to us to affiliated service providers of ours on situational and specific purposes (for example, processing your payment to us through our payment processors). Please note that no extra information is provided to such affiliated service providers, only information that is required and relevant to the situational transaction. Such affiliated third parties are bound by confidentiality agreements that limit their use of any information that has been provided to them during such transactional situations.
Similar to any other hosting provider in Australia and abroad, we do have to comply with law enforcement when it is a requirement, such as if or when: (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations (d) necessary to protect us from legal action or claims from third parties; or (e) necessary to protect the legal rights, personal and real property as well as personal safety of our clients, employees, and affiliates. In such events, information that is provided to satisfy our legal obligations may include personally identifiable information if it is included within the request.
Your privacy is as important to us, as it likely is to you. Please be advised that, in general, there is no guarantee of security with information that is transmitted or stored over the internet. We invest and implement best-practice methodologies on an ongoing basis. It is important to exercise judgement when providing or storing information. Your personally identifiable information is always stored within a secured database that is accessed by advanced encrypted SSL when supported by your web browser. As a general rule of thumb, it is best practice and recommended that you always consider what information you send over electronic means.